Cancellations, returns & refunds

Cancelling or changing an order

Contact us within 24 hours of confirmation if you need to cancel or change an order. We will accept the request if production or dispatch has not begun. Once a made-to-order or personalised product enters production, cancellation or configuration changes may not be possible.

Damage, defect or incorrect product

Notify us within 48 hours of delivery at support@sitzo.in. Include your order number and clear photographs or video of the packaging, product and issue. We may arrange inspection, repair, replacement or refund depending on the problem.

Change-of-mind returns

Eligible standard, non-personalised products may be requested for return within 7 days of delivery if unused, unassembled, undamaged and retained in their original packaging. Return transport and handling costs may be deducted from the refund. Made-to-order, custom-size, engraved, altered or clearance products cannot be returned for change of mind.

Non-returnable situations

• Normal variation in natural wood grain, colour or texture.
• Minor measurement variation within reasonable furniture tolerances.
• Damage caused by incorrect assembly, misuse, moisture, heat, sunlight or unsuitable cleaning products.
• Damage caused after delivery or by undisclosed access restrictions.

Refund timing

Approved refunds are initiated to the original payment method. Banks and payment providers generally take 5–10 business days after initiation to display the credit. COD refunds may require verified bank details. Shipping or handling deductions, where applicable, will be explained before collection.

How to request help

Email support@sitzo.in with your order number and request. Also review the warranty policy for issues that arise after the return window.